7-Day Money-Back Guarantee
We offer a 7-day money-back guarantee for unused subscriptions and credit purchases. Once credits are used for video generation, GPU resources have been consumed and refunds are not available for those credits.
Important: No refunds are available after GPU usage (video generation) has been initiated, as computational resources have been consumed.
1. Refund eligibility
- Refund requests must be submitted within 7 days of the original purchase date.
- Refunds are only available for subscription fees and one-time credit purchases that have not been used.
- Once video generation has been initiated using purchased credits, those credits are considered consumed and are not eligible for refund.
- Subscription fees are non-refundable after the subscription period has begun, except where required by law.
2. Non-refundable items
- Credits that have been used for video generation cannot be refunded, as GPU resources have been consumed.
- Subscription fees for the current billing period are non-refundable once the subscription is active.
- Any fees paid for services that have been fully rendered or delivered are non-refundable.
- Processing fees, transaction fees, or bank charges are non-refundable.
3. How to request a refund
- To request a refund, please contact our support team at support@vidwave.ai with your account email and order details.
- Include the reason for your refund request and any relevant transaction information.
- Refund requests will be reviewed within 2-3 business days.
- Approved refunds will be processed to the original payment method within 5-10 business days.
4. Subscription cancellations
- You may cancel your subscription at any time through your account dashboard or by contacting support.
- Cancellation will take effect at the end of your current billing period.
- You will retain access to all features until the end of your paid period.
- No refunds will be issued for the remaining time in your current billing period after cancellation.
5. Chargebacks and disputes
- If you have a dispute with a charge, please contact us at support@vidwave.ai before initiating a chargeback with your bank or credit card company.
- Chargebacks may result in immediate account suspension and may prevent future use of our services.
- We are committed to resolving all billing disputes fairly and promptly.
6. Special circumstances
- In cases of technical errors, duplicate charges, or unauthorized transactions, we will issue full refunds promptly.
- If you experience persistent technical issues that prevent you from using the service, contact support for assistance.
- Refunds may be issued at our discretion for exceptional circumstances, subject to review.
Need help with a refund?
Our support team is here to help. Contact us with your refund request and we'll review it promptly.
support@vidwave.aiVidwave HQ, 548 Market Street, San Francisco, CA 94104